If you need a prescription renewed, please contact your pharmacist. Your NP will then get all the information needed to deal with your prescription as quickly as possible.  We require 10 working days to renew prescriptions.


Contacting your pharmacy before you run out of your medications will help us serve you better:

  • We want you to be able to through more easily to us on our phones when you need to. Currently 1 in 4 calls are about prescription renewals – which should be directed to a pharmacist instead of tying up our phone lines.
  • Our team spends a lot of time scrambling to get prescriptions renewed at the last minute. We want their time spent on taking care of your health – not reacting to unnecessary urgency.
  • Technology works against trying to renew prescriptions at the last minute – faxes are unreliable and take a lot of time to process (we receive them as a long list of unidentifiable numbered electronic documents).

We hope you can work with us to:

Renew your prescriptions at least two weeks before they run out.

Contact your pharmacist for all prescription renewals. If you do need an appointment with your NP, the pharmacist will let you know.

Pharmacists can refill a prescription if you forget to in exceptional circumstances – and most pharmacies do not charge a fee for this service (Shoppers Drug Mart does charge).

Some local pharmacies use PrescribeIT to communicate with us digitally so it’s faster and there are less tech glitches. A list of pharmacies using PrescribeIT is at the end of this email.

We’ve had notices saying we need 10 days to renew prescriptions for years – and now we will be requiring staff to stick to this so we can provide better health care to all our patients.

And finally, we have no affiliation with the “VON” – using this in our name leads people calling the wrong number and causes mail to go to the wrong address.

We thank you for cooperation.


Suzanne Galloway, Executive Director & Kathy Hardill, NP Lead/Clinical Director



Peterborough City:

Brookdale Plaza IDA 829 Chemong Road, Peterborough

Sullivan’s IDA Pharmacy 71 Hunter Street E., Peterborough

Fadhil Pharmacy 390 Marina Blvd, Peterborough

Rexall Portage Pl Peterborough 1154 Chemong Road, Peterborough

Charlotte Care Pharmacy 270 Charlotte Street, Peterborough

High Street Guardian Pharmacy 815 High Street, Peterborough

Kashyap’s Pharmasave1040 Lansdowne Street West, Peterborough

Mather & Bell Pharmacy 769 Park Street S, Peterborough

Medical Pharmacy 555 George Street North, Peterborough

Medical Centre Pharmacy 707 Charlotte Street, Peterborough

Rexall George/Rink Peterborough 85 George Street North, Peterborough

Sobeys Pharmacy 1200 Lansdowne, Peterborough

The Clinic Pharmacy 26 Hospital Dr., Peterborough

Westmount Pharmacy 1293 Clonsilla Ave, Peterborough

Peterborough County:

Havelock Community Pharmacy 16 Ottawa Street, Havelock

Havelock Pharmacy 44 Ottawa Street W., Box 570, Havelock

Millbrook Pharmacy 8 King Street E, Millbrook

Village Pharmacy – Lakefield 135 Queen St, Lakefield,

Lakefield Pharmacy 32 Queen Street, Box 699, Lakefield

Queen’s Square Pharmacy 86 Russell, Lindsay

Rexall Lindsay Sq Lindsay 401 Kent Street West, Lindsay

Rexall Lindsay Med Lindsay 86 Angeline Street South, Lindsay

Remedy’s Rx on Kent 108 Kent, Lindsay

Integrated Care Pharmacy 10 Moose, Lindsay

Kawartha Lakes Pharmacy 55 Angeline, Lindsay

Village Gate Pharmacy 101 East Street, Bobcaygeon

MacLaren Pharmacy 79 Bridge, Campbellford

Guardian Apsley Pharmacy 168 Burleigh Street, Apsley

North Hastings Family Pharmacy 217 Hastings Street N, Bancroft

Bancroft IDA Drug Mart 90 Hastings Street N., Bancroft

Johnstons Guardian Pharmacy 57 St. Lawrence Street E., Madoc

Nickles Pharmacy 26 Forsyth Street, Marmora