If you need a prescription renewed, please contact your pharmacist. Your NP will then get all the information needed to deal with your prescription as quickly as possible. We require 10 working days to renew prescriptions.
Why?
Contacting your pharmacy before you run out of your medications will help us serve you better:
- We want you to be able to through more easily to us on our phones when you need to. Currently 1 in 4 calls are about prescription renewals – which should be directed to a pharmacist instead of tying up our phone lines.
- Our team spends a lot of time scrambling to get prescriptions renewed at the last minute. We want their time spent on taking care of your health – not reacting to unnecessary urgency.
- Technology works against trying to renew prescriptions at the last minute – faxes are unreliable and take a lot of time to process (we receive them as a long list of unidentifiable numbered electronic documents).
We hope you can work with us to:
Renew your prescriptions at least two weeks before they run out.
Contact your pharmacist for all prescription renewals. If you do need an appointment with your NP, the pharmacist will let you know.
Pharmacists can refill a prescription if you forget to in exceptional circumstances – and most pharmacies do not charge a fee for this service (Shoppers Drug Mart does charge).
Some local pharmacies use PrescribeIT to communicate with us digitally so it’s faster and there are less tech glitches. A list of pharmacies using PrescribeIT is at the end of this email.
We’ve had notices saying we need 10 days to renew prescriptions for years – and now we will be requiring staff to stick to this so we can provide better health care to all our patients.
And finally, we have no affiliation with the “VON” – using this in our name leads people calling the wrong number and causes mail to go to the wrong address.
We thank you for cooperation.
Best,
Suzanne Galloway, Executive Director & Kathy Hardill, NP Lead/Clinical Director
Peterborough City:
Brookdale Plaza IDA 829 Chemong Road, Peterborough
Sullivan’s IDA Pharmacy 71 Hunter Street E., Peterborough
Fadhil Pharmacy 390 Marina Blvd, Peterborough
Rexall Portage Pl Peterborough 1154 Chemong Road, Peterborough
Charlotte Care Pharmacy 270 Charlotte Street, Peterborough
High Street Guardian Pharmacy 815 High Street, Peterborough
Kashyap’s Pharmasave1040 Lansdowne Street West, Peterborough
Mather & Bell Pharmacy 769 Park Street S, Peterborough
Medical Pharmacy 555 George Street North, Peterborough
Medical Centre Pharmacy 707 Charlotte Street, Peterborough
Rexall George/Rink Peterborough 85 George Street North, Peterborough
Sobeys Pharmacy 1200 Lansdowne, Peterborough
The Clinic Pharmacy 26 Hospital Dr., Peterborough
Westmount Pharmacy 1293 Clonsilla Ave, Peterborough
Peterborough County:
Havelock Community Pharmacy 16 Ottawa Street, Havelock
Havelock Pharmacy 44 Ottawa Street W., Box 570, Havelock
Millbrook Pharmacy 8 King Street E, Millbrook
Village Pharmacy – Lakefield 135 Queen St, Lakefield,
Lakefield Pharmacy 32 Queen Street, Box 699, Lakefield
Queen’s Square Pharmacy 86 Russell, Lindsay
Rexall Lindsay Sq Lindsay 401 Kent Street West, Lindsay
Rexall Lindsay Med Lindsay 86 Angeline Street South, Lindsay
Remedy’s Rx on Kent 108 Kent, Lindsay
Integrated Care Pharmacy 10 Moose, Lindsay
Kawartha Lakes Pharmacy 55 Angeline, Lindsay
Village Gate Pharmacy 101 East Street, Bobcaygeon
MacLaren Pharmacy 79 Bridge, Campbellford
Guardian Apsley Pharmacy 168 Burleigh Street, Apsley
North Hastings Family Pharmacy 217 Hastings Street N, Bancroft
Bancroft IDA Drug Mart 90 Hastings Street N., Bancroft
Johnstons Guardian Pharmacy 57 St. Lawrence Street E., Madoc
Nickles Pharmacy 26 Forsyth Street, Marmora
