Careers

Our clinic currently has the following openings:

Administrative Assistant / Medical Office Assistant

0.5 FTE Administrative Assistant – $25.60-$26.95/hour                           

0.5 FTE Medical Office Assistant – $20.17-$21.80/hour

Deadline to apply: 4pm Thursday, October 6, 2022

Position: 0.5 FTE Administrative Assistant/0.5 FTE Medical Office Assistant
(1 position – time split between 2 roles)

We are looking for an AA/MOA who:

  • Is flexible and adaptive
  • Is a critical thinker and creative problem solver
  • Is committed to working from a harm reduction philosophy of care
  • Believes in the value of client-centred, team-based care and enjoys working in an environment that empowers all members of the team, including the patients, to contribute in meaningful ways
  • Is familiar with and passionate about working with marginalized individuals

 

Organization Overview

The Peterborough 360 Degree Nurse Practitioner – Led Clinic (NPLC) is a dynamic community-based interdisciplinary primary health care clinic providing comprehensive primary health care services to individuals and families residing in Peterborough City and County who are unattached to other primary care providers.

The NPLC is committed to providing access to innovative, integrated primary health care services and programs delivered collaboratively with a focus on healthy equity and patient centeredness. Located in the downtown core of Peterborough, we have expertise providing care to people whose health is made vulnerable by poverty, homelessness, and poor access to the social determinants of health. We operate from a harm reduction philosophy. We are committed to working from within an anti-oppression and anti-racist philosophical framework that is trauma-informed and which values cultural humility and inclusiveness. We value teamwork and employee wellness.

Job Summary

Working within the interdisciplinary team, the Administrative Assistant (AA)/Medical Office Assistant (MOA) will work closely with the Office Manager and NP Lead/Clinical Director. The AA/MOA will support the administrative flow of the office to ensure efficiency in day-to-day operations including IT/facilities/equipment management, scheduling, communications, and bookkeeping, and will support the primary care providers at the NPLC in the provision of primary health care, health promotion and disease prevention care.

Responsibilities

Position Title: Administrative Assistant Hours per week: 18.75

  • Performs bookkeeping tasks including invoicing, monitoring accounts receivable, coding purchases, payroll processing
  • Assists with ensuring the proper functioning of clinic facilities and equipment
  • Purchases supplies, arranges storage, and monitors inventory
  • Supports leadership in the orientation of new workers and processing the departure of workers (safety & security, access to databases, etc.)
  • Supports the Office Manager with staff and student training on all office systems including electronic medical records (EMR), record keeping, computer networks, telephones, etc.
  • Supports committees and staff through meetings, communications, and minute – taking, including morning huddles
  • Establishes and updates schedules in the electronic medical record in a timely manner
  • Create and update custom forms in the Electronic Medical Records
  • Supports Leadership Team in creating of EMR searches to assist in the NPLC’s quality improvement planning and program evaluation activities
  • Supports management of the clinic wait list as directed
  • Supports internal and external communications including website updates, meeting minutes, etc.
  • Assists with patient satisfaction measurement as directed by the Leadership Team
  • Assists with IT management and troubleshooting
  • Assists clinical staff as an EMR super-user
  • Processes correspondence and invoices as needed
  • Assists in the development and production of internal communications and public relations materials
  • Supports OM in maintaining filing systems
  • Arranging for courier as required
  • Create documents, letterhead, templates, and letters as required
  • Assess workflow and provide feedback and make recommendations to the Office Manager
  • Performs other relevant duties when needed.

 

Position Title: Medical Office Assistant Hours per week: 18.75

  • Perform administrative and clerical duties to support the team
  • Greet and welcome all clients and visitors to the clinic
  • Respond to inquiries in person and on the phone in a friendly and helpful manner, providing detailed and accurate knowledge of the NPLC’s programs and services
  • Manage the daily schedule for all team members
  • Check patients in as they arrive and inform the appropriate provider
  • Update patient contact information at every visit
  • Book patient appointments within the NPLC as well as external appointments
  • Transfer telephone calls to appropriate staff members
  • Monitor general voicemail box throughout the day
  • Monitor the clinic general email account
  • Manage incoming and outgoing faxes, referrals, and prescriptions
  • Scan patient reports and other documents into the EMR
  • Photocopy and distribute materials as requested
  • Receive, open, and distribute incoming correspondence and deliveries
  • Monitor office supplies inventory and utilize standard process for re-ordering as needed
  • Adhere to Infection, Protection and Control guidelines
  • Ensure waiting room is kept tidy and free of safety hazards
  • Assist patients with shower and laundry services
  • Record vaccine fridge temperature at the beginning and end of each day and report issues promptly to the Office Manager or NP Lead/Clinical Director
  • Prepare lab specimens for courier pick up daily
  • Create documents as required
  • Notify the Office Manager or in their absence the NP Lead/Clinical Director of any complaints received

 

Reporting

  • Researches, collects, and compiles data through EMR searches and other means as requested
  • Creates EMR searches to support the NPLC’s quality improvement planning and program evaluation activities
  • Collects and compiles monthly and quarterly statistical reports in collaboration with the Office Manager.
  • Prepare reports for the Office Manager and NP Lead/Clinical Director and the Board of Directors as requested

Qualifications

  • Ability to accommodate multiple demands and to prioritize work
  • Excellent customer service and interpersonal skills
  • Excellent written and verbal communication and organizational skills
  • Ability to maintain confidentiality of personal health information
  • High skill level and experience interacting with individuals who face multiple challenges gaining access to services including those who have experienced trauma
  • High skill level and experience with crisis de-escalation and intervention
  • Demonstrated ability to work independently and in a team environment
  • At least 5 years of work experience in a front-line capacity in a health/mental health care setting
  • Solid information technology skills including Internet searches and a working knowledge of Windows, Word, and Outlook required; (Excel, and PowerPoint and asset)
  • A diploma or certificate in Office Administration Medical Secretary program an asset
  • Experience working with an electronic medical record an asset

To apply:

If you are interested in this opportunity, please submit a cover letter and your resume, as a single pdf document, via Indeed by 4pm Thursday, October 6,  2022.

We are an equal opportunity employer and welcome applications for the diversity of individuals we serve. We will make appropriate accommodations available upon request for candidates taking part in all aspects of the selection process.

We thank all those who apply; however, only individuals selected for an interview will be contacted.

Nurse – RN or RPN – (37.5hrs/wk, 12-month contract)
Start date: September 12, 2022 End date: September 15, 2023
Deadline to apply: 4pm September 2, 2022
Salary: $53,158 – $74,148 (includes 6% in lieu of benefits) plus optional pension (HOOPP)

Organization Overview
The 360 Degree Nurse Practitioner – Led Clinic (NPLC) is a dynamic community-based interdisciplinary primary health care clinic providing comprehensive primary health care services to individuals and families residing in Peterborough City and County who are unattached to other primary care providers.

The NPLC is committed to providing access to innovative, integrated primary health care services and programs delivered collaboratively with a focus on healthy equity and patient centeredness. Located in the downtown core of Peterborough, we have expertise providing care to people whose health is made vulnerable by poverty, homelessness and poor access to the social determinants of health. We operate from a harm reduction philosophy. We are committed to working from within an anti-oppressive and anti-racist philosophical framework that is trauma-informed and which values cultural humility and inclusiveness.

Working within the interdisciplinary team, the Registered Nurse (RN) provides high quality, full scope professional nursing care to patients, consistent with the vision and philosophy of the NPLC and with the standards of the College of Nurses of Ontario. The RN will participate with the interdisciplinary team in the provision of primary health care, health promotion and disease prevention.

We are looking for a Nurse who:

  • Is passionate about working with people who are vulnerable: living in poverty; insecurely/un-housed; living with mental illness +/or using drugs; LGTBQ2S+; refugee; identifies as Indigenous
  • Is a flexible and adaptive person who actively seeks ways to contribute to care delivery within the primary care team
  • Is a critical thinker and creative problem solver
  • Is committed to working from a harm reduction philosophy of care
  • Believes in the value of client-centred, team-based care and enjoys working in an environment that empowers all members of the team, including the client, to contribute in meaningful ways
  • Has knowledge of relevant primary care practices and guidelines and means to adapt this knowledge to support marginalized populations.

Role and responsibilities to include:

  • Contributes to organizational activities which support the achievement of the NPLC’s Mission, Vision and Strategic Plan
  • Provide comprehensive collaborative primary care and services working within the full scope of practice as defined by the College of Nurses of Ontario
  • Womb to tomb primary care:
    1. Well-Baby Visits
    2. Chronic Disease Management
    3. Injection Clinics
    4. Wound Care
    5. Patient education
    6. Triage
    7. Immunizations across the lifespan
    8. Foot Care
  • Participate in 360NPLC programs/projects, as appropriate, which may include:
    1. Daily in-clinic nursing
    2. Providing nursing support at the Consumption and Treatment Site
    3. Outreach nursing
    4. Home Visits with other members of the 360 NPLC team
    5. Learning from and supporting the Safe Supply Project team
  • Understand how to incorporate harm reduction practices in a clinical setting
  • Practice from a trauma-informed, strengths-based, anti-oppressive lens
  • Focus on social and structural determinants of health that may influence the client’s health status
  • Support clients in being at the centre of their care, empowering them to make decisions on their health and goals and supporting patients managing their health and care
  • Participate in chart reviews, discussion of difficult cases, and client inquiries
  • Advocate for patients with colleagues, agencies, and institutions
  • Address stigma and reduce barriers to health and social care access wherever possible
  • Assure standards of patient care are maintained in accordance with accepted current best practice guidelines and 360NPLC policy.
  • Support the interdisciplinary team in ordering supplies/vaccinations, and IPAC adherence

Education

  • Maintain professional development through continuing education, including learning opportunities provided at the 360NPLC.

Administrative

  • Participates in designing, delivering and evaluating programs for the NPLC that are aligned with the strategic directions of the clinic and coordinated with all members of the health care team, and which address population health needs and current gaps in service for the target population
  • Participate in huddles and program, team, and general staff meetings
  • Adhere to CNO standards of practice regarding documentation, scope of practice, reflective practice and communication
  • Collect data as required for statistical/reporting purposes

QUALIFICATIONS

  • Registered Nurse or Registered Practical Nurse in good standing with the College of Nurses of Ontario
  • Two to five years nursing experience preferably in primary care/public health/community care/mental health & addictions
  • Experience working with communities and individuals who face barriers accessing health care due to illness and other factors known to be the determinants of health
  • Experience working from harm reduction and trauma informed philosophies
  • Experience with crisis identification and de-escalation
  • Exemplary oral and written communications and interpersonal skills, along with the ability to prioritize tasks and demands of a busy program
  • Ability to work interdependently in an interdisciplinary team environment
  • Ability to effectively collaborate and communicate within an interdisciplinary team
  • Experience with electronic medical records systems is an asset
  • Satisfactory criminal reference check/vulnerable sector check

To apply, please upload your resume and cover letter as a single pdf to Indeed by 4pm on September 2, 2022.

The 360 NPLC is committed to equity in employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code.

We thank all applicants for their interest in this position. Only those selected for an interview will be contacted. The 360 NPLC is committed to developing an inclusive selection process and work environment. If contacted, please advise us if you require any accommodation during the interview process.

PRIMARY HEALTH CARE NURSE PRACTITIONER – (Locum, 6-month contract)
Start date: As soon as possible
Salary: $62.66 per hour (includes 6% in lieu of benefits) & optional pension (HOOPP)

The Peterborough 360 Degree NPLC is a dynamic community-based interdisciplinary primary care clinic providing comprehensive health services to residents of Peterborough City and County with particular expertise in providing care to people whose health is made vulnerable by poverty, homelessness and poor access to the social determinants of health. The NPLC operates from a philosophy of harm reduction and is committed to working from within an anti-oppressive and anti-racist framework that is trauma-informed and which values cultural humility and inclusiveness.

Responsibilities
Provide comprehensive collaborative care and services working within the full scope of practice as defined by the College of Nurses of Ontario

  • Work in collaboration with the inter-professional team to provide primary health care to manage the needs of the NPLC’s patients

Qualifications

  • Registration in the RN, Extended Class in good standing with the College of Nurses of Ontario
  • Minimum 2 years of primary care experience working in community-based health care settings
  • Demonstrated strong primary care clinical assessment skills to full NP scope of practice
  • Exemplary oral and written communication and interpersonal skills
  • Experience working with vulnerable populations (such as people who are homeless, living on low income, newcomer, refugees, trans individuals)
  • Experience working with people experiencing mental health or substance use issues from a harm reduction philosophy
  • Experience with electronic medical records system is an asset
  • Demonstrated ability to advocate for patients to ensure health care system responsiveness
  • Satisfactory criminal reference check/vulnerable sector check
  • Current BCLS
  • Current Ontario Driver’s License

To apply, please upload your resume and cover letter as a single pdf to Indeed.

The 360 NPLC is committed to equity in employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code.

We thank all applicants for their interest in this position. Only those selected for an interview will be contacted. The 360 NPLC is committed to developing an inclusive selection process and work environment. If contacted, please advise us if you require any accommodation during the interview process.