Hiring: Medical Office Assistant (Full-time, permanent)

Pay: $21.80 per hour plus benefits & pension (HOOPP); paid professional development; generous paid time off
Schedule: 37.5 hours per week, days, Mon-Fri
Anticipated Start Date: as soon as possible

Organization Overview
The Peterborough 360 Degree Nurse Practitioner – Led Clinic (NPLC) is a dynamic community-based interdisciplinary primary health care clinic providing comprehensive primary health care services to individuals and families residing in Peterborough City and County.

The NPLC is committed to providing access to innovative, integrated primary health care services and programs delivered collaboratively with a focus on healthy equity and patient centeredness. Located in the downtown core of Peterborough, we have expertise in providing care to people whose health is made vulnerable by poverty, homelessness and poor access to the social determinants of health. We operate from a harm reduction philosophy. We are committed to working from within an anti-oppression and anti-racist philosophical framework that is trauma-informed and which values cultural humility and inclusiveness. We value teamwork and employee wellness.

Job Summary

Working within the interdisciplinary team, the Medical Office Assistant supports clinicians at the NPLC in the provision of primary health care, health promotion, and disease prevention through compassionate and professional clerical support. The MOA’s primary role is to provide direct and indirect contact with clients, community partners, and visitors, and to liaise with and provide clerical support to the primary care providers.

We are looking for a Medical Office Assistant who:

• Is a self-starter and excels in a dynamic, fast-paced environment.
• Is flexible, adaptive, and maintains a professional and positive attitude.
• Is a critical thinker and creative problem-solver.
• Is committed to working from a harm reduction philosophy of care.
• Believes in the value of client-centred, team-based care, and enjoys working in an environment that empowers all members of the team, including the patients, to contribute in meaningful ways.
• Is familiar with and passionate about working with diverse and marginalized populations.

Key Responsibilities:

• Performs reception-related duties in a compassionate, professional, nonjudgmental and helpful manner.
• Monitors clinic phones, voicemail, mail, and email.
• Greets and checks-in clients and visitors to the clinic.
• Responds to inquiries from clients, visitors, and staff; books appointments and manages the daily schedules of all providers.
• Manages and processes incoming and outgoing faxes, referrals, prescriptions, and lab results. Documents as appropriate in the electronic medical record (EMR).
• Supports the NPLC’s shower, laundry and harm reduction programs, and distributes related items.
• Other duties as required.

Qualifications

• Diploma or certificate in a Medical Office Administration program required.
• A minimum of 3 years’ experience in a front-line health/mental health care setting required, or a reasonable equivalent combination of education and experience.
• Ability to accommodate multiple demands and to prioritize work.
• High attention to detail and excellent organizational skills.
• Excellent client service and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality of personal health information.
• High skill level and experience interacting with individuals who face multiple challenges gaining access to services including those who have experienced trauma.
• High skill level and experience with crisis de-escalation and intervention.
• Demonstrated ability to work independently and collaboratively as a part of a team.
• Strong computer/technical skills and experience working with an electronic medical record (EMR) required. Proficiency using the internet, Windows, Microsoft Word and Outlook required. Experience using Excel an asset.

To apply:

If you are interested in this opportunity, please submit a cover letter and resume as a single pdf document on Indeed. We are an equal opportunity employer and welcome applications for the diversity of individuals we serve. We will make appropriate accommodation available upon request for candidates taking part in all aspects of the selection process. We thank all those who apply; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $21.80 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Ability to commute/relocate:

• Peterborough, ON K9H 7E7: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• Medical office: 3 years (preferred)

Work Location: In person